At Charles M. Mills Insurance Agency, Inc., we exceed expectations.
A culture of doing the right things.
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Anyone can promise great service, but not everyone can deliver it. At Charles M. Mills Insurance Agency, Inc., we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
“They have been great, good prices, great service and very helpful when I've needed help.”
Kenneth N.customer since 2021
“Never had a problem when we needed to use our insurance ”
John S.customer since 1992
“if you need to call the office there is someone the answer your question. ”
Customersince 1987
“We highly recommend Scott Mills at Charles M. Mills Insurance Agency! Scott has been our agent for many years. We trust him insuring our homes, automobiles & life insurances. He always takes the time discussing the best coverage options for our needs! Give Scott a call!”
Dean/Donna C.customer since 1992
“Staff members are always pleasant and helpful. I very happy to be one of Charles M. Mills Insurance Agency's insureds. I have been with this agency for years. Thank you.”
Customersince 1992
“We always get great and respectful services”
Terry & Dave K.customer since 1990
“We are always treated with kindness and always timely solutions to our needs. ”
Timothy & Wendy C.customer since 1992
“Anytime I have called your office the staff has always been very helpful and gave me the info I have asked for. ”
C William D.customer since 2002
“Your agency has written our auto and homeowners insurance for at least forty years, you hVe always been very attentive and helpful.”
Robert H.customer since 1980
“Always friendly and courtious.”
Bryan & Shelley B.customer since 1992
“I have been with you startinng at 16 years old. My parents were with you for many years. We have never had a problem with You.”
Customersince 1973
“Have been a custoner for over 40 years and have always gotten A1 service. Your staff is always very courteous and professional. And they always do what they tell me they are going to do.”
Customersince 1979
“Very good at explaining the coverage ”
Customersince 2005
“You are always friendly and answer any and all questions.”
Customersince 2021
“Timely responses, great customer service and easy to work with. ”
Customersince 2018
“you took care of my broken windshield with out any questions' i did appreciate that,,Thank You”
Customersince 2021
“Always there to help! Easy to talk too. no unanswered questions. Good people! ”
Customersince 2021
“Your accociates are always so helpful. And they are so quick. They always have a good answer for me and they follow up when needed. Such good service.”
Customersince 1977
“Haley recently assisted us with making modifications to our homeowner's and auto policies. We sure appreciated her efforts and suggestions which enabled us to save on our premiums. Thank you, Haley!”
Customersince 2018
“My husband and i have been a long time Erie insured family. with Charles M. Mills and we have never looked to change insurances. We appreciate the personal attention we get and the knowledge that we can rely on the agency to meet our needs.”
Michael & Susan S.customer since 2004
“I been very happy with this office for many years. Thank you!!”
Customersince 1992
“I appreciate that I get to talk to an actual person when I call your office. Also the prompt call back if you need to get back to me ”
Customersince 2012
“Extremely responsive when a need arises. Office staff is knowledgeable and professional.”
Customersince 1990
“When my car drifted and wrecked, I didn’t have to pay a dime. First accident forgiveness on a car. No one can beat the rates, either!”
Penny S.customer since 1985
“Always friendly and professional. ”
Kathleen / David S.customer since 1991
“You took good care of my only claim without any problems and I appreciated that quick service.”
C William D.customer since 2002
“Always helpful”
Customersince 1981
“I’ve been with your firm and Erie over forty years.. during that time your claim service has bee exceptional and your staff most accommodating. No need to look anywhere else.”
Customersince 1980
“If we had an accent, you were there for us. When we had a pipe break you took care of us. We have been with you for 56 years. My father was also with you for many years.”
Customersince 1973
“When you call with a question a person always answers the phone and you get an answer before you hang up. You don’t see that happen very often today.”
Customersince 1975
“Customer service is excellent with fast response time ”
Customersince 1992
“Took care of us right away when we needed insurance. Answered all questions. Very pleasant to deal with. And gave us a great price.”
Customersince 2020
“Anytime we called in with questions, we received a quick and professional response.”
Customersince 1980
“You've always been helpful and gotten information to be in a timely manner. Premiums are reasonable. ”
Customersince 2012
“Your office staff are friendly, helpful and get back to you asap, if you have a question! ”
Stephen S.customer since 2006
“Ive been a customer of Mills insurance since 1976 and have always gotten first rate service and attention to my needs or issues.”
Customersince 1979
“When I call they are friendly and always have the answers I need.”
Customersince 2021
“GREAT HELP FINDING INSURANCE FOR OUR HOME”
Colleen D.customer since 2021
“Scott Mills makes insurance easy to understand. Thank you, Scott! ”
Customersince 2020
“Great service! Timely responses, professional and easy to work with. Never had a bad experience working with Mr. Mills! Highly recommend! ”
Customersince 2018
“Being available every time we call.”
Aron B.customer since 2021
“Very helpful when you call them with question and fair pricing.”
Customersince 2021
“Answering questions in a timely matter ”
Scott H.customer since 1991
“good all-around agent no issues ever”
Daniel R.customer since 2010
“You have great service.”
Gregory P.customer since 2017
“Your customer reps are fantastic. I always get such good service when I call in to your office.”
Customersince 1977
“We have had you with are insurance for a long time and very happy with are service ”
John S.customer since 1992
“Adjusted coverage on some cars we rarely drive, like the dump truck and van. and a couple others that are not driven in winter. We are senior citizens who don't use all the vehicles we have had to use in the past.”
Customersince 1966
“Very easy to work with. Any time I need to make changes the process is really easy. ”
Customersince 1991
“Great customer service.. Scott is always available and helpful when needed..”
Joseph W.customer since 2006
“No one can beat the rates. We’ve never had a problem with a claim! ”
Penny S.customer since 1985
“always has been helpful with any questions . and when I needed them for a claim when my wife hit a deer. They took care it with no problems at all, now that's what I call service!!”
Customersince 2007
“He takes very good care of his clients and is very personable ”
Trevor T.customer since 2019
“Always friendly and professional. I like friendly people to work with. Great customer service!”
Kathleen / David S.customer since 1991
“I could not be happier.”
Customersince 2011
“You did a fine job on my recent claim../I’ve e mentioned it often. Keep up the good work ”
Customersince 1981
“I had to have a new liner put in my chimney because of a fire and your people were very helpful with what I had to do to get estimates and sent a check before the project was started. The whole process was done quickly and I was very pleased with the outcome. ”
C William D.customer since 2002
“The Mills agency has written our home and auto insurance for over 40 years and has done so in an exemplary manner. Premiums have been reasonable and claim service has been extremely quick and fair. ”
Robert H.customer since 1980
“When calling the agency I have never had to press 10 buttons to get to a person. When the phone rings a friendly voice always answers and I have the answer to my question before we hang up.”
Customersince 1975
“Always very friendly & fast service ”
Douglas F.customer since 1984
“All responses to inquires have been expeditious and courteous. Pricing HA been kept in line.”
Customersince 1980
“You've ALWAYS been there when we needed you! From fender benders to trees falling on our house!”
Customersince 1983
“We have never had any bad experiences in dealing with your company. So, you must be doing something right.”
Ray & Janice Z.customer since 1983
“Rates are good. Friendly employees answer the phone. Employees are able to answer questions. ”
Customersince 1997
“Anytime I call with either a question or a problem it is quickly answered or resolved.”
Customersince 1997
“Nice staff at Ligonier office. Competitive Price.”
Customersince 2021
“lower my insurance cost”
Customersince 2021
“Great service, timely responses and personable sales rep! ”
Ryan T.customer since 2018
“Helpful, friendly service and better rates than I had with my previous insurance company.”
Customersince 2021
“Service is prompt and courteous. I do wish you had travel assistance phone number that we could call, rather than find our own vendor, pay and get reimbursed.”
Customersince 2021
“The price of my insurance,very helpful in answering any questions I had and very helpful in what kind of insurance I needed.”
Customersince 2021
“Any questions are answered very quickly ”
Customersince 2006
“Great service for claims. ”
Customersince 1987
“Have had Erie insurance for a long time. Very satisfied ”
John S.customer since 1992
“Always responsive and great customer service ”
McKenna H.customer since 2014
“Prompt service.”
Customersince 1994
“Every time I have called in for anything, whether it is a simple question or a more complex issue I need help solving, your staff is always willing to help in any way they can. You can hear their smiles through the phone!”
Genevieve/Chad M.customer since 2013
“Best customer service and cares about policy holders. They saved me over $900 per year compared to the little green guy. ”
James B.customer since 2003
“Very nice staff and knowing who you are dealing with !”
Michael & Susan S.customer since 2004
“Good service”
Richard R.customer since 2018
“Always responsive and helpful. ”
Customersince 1990
“You have always come through for me regardless of the situation. I've been with Charles Mills for well over 20 years and I couldn't imaging trusting anyone else with protecting my assets.”
Robert S.customer since 1988
“Taking care in pricing homeowners and car insurance!”
Customersince 2021
“Great customer service ”
Charles L.customer since 1986
“Always have a quick response to questions and issues. ”
Customersince 1974
“The staff is always friendly and helpful and I have never had a problem with a claim or request”
Michael S.customer since 1992
“Helpful, quick responses to questions.”
Customersince 2002
“The key for me was that the rate went up $100 and Charles looked into and I managed to get a better rate more in line with my expectation. The house policy is a favorable rate versus the previous State Farm rate. ”
Customersince 2019
“Always helpful and good pricing ”
Customersince 1989
“We have dealt with your agency for- over 30 years and have always received excellent service.”
Customersince 1980
“Great service and great rates”
Customersince 1990
“We've always been with Erie. My family, Bononi's , was with your family too. Also, we had respect for your father and never had any problems. If we had an accident, or the time our basement was flooded, Erie was there for us.”
Customersince 1973
“The office staff is very helpful and friendly. Whenever I call my information needed has been handled quickly .”
Customersince 1975
“When I have a question or a concern, a phone call is ALWAYS answered by a person, NEVER by a machine. It’s nice to do business with a company that values a personal connection. ”
Customersince 1975
“Prompt service”
Customersince 1992
“couldn't get any better going with Charlies Mills. they are the best.”
Customersince 2016
“Easy to talk to”
Customersince 2003
“They have been great, good prices, great service and very helpful when I've needed help.”
Kenneth N.customer since 2021
“Never had a problem when we needed to use our insurance ”
John S.customer since 1992
“if you need to call the office there is someone the answer your question. ”
Customersince 1987
“We highly recommend Scott Mills at Charles M. Mills Insurance Agency! Scott has been our agent for many years. We trust him insuring our homes, automobiles & life insurances. He always takes the time discussing the best coverage options for our needs! Give Scott a call!”
Dean/Donna C.customer since 1992
“Staff members are always pleasant and helpful. I very happy to be one of Charles M. Mills Insurance Agency's insureds. I have been with this agency for years. Thank you.”
Customersince 1992
“We always get great and respectful services”
Terry & Dave K.customer since 1990
“We are always treated with kindness and always timely solutions to our needs. ”
Timothy & Wendy C.customer since 1992
“Anytime I have called your office the staff has always been very helpful and gave me the info I have asked for. ”
C William D.customer since 2002
“Your agency has written our auto and homeowners insurance for at least forty years, you hVe always been very attentive and helpful.”
Robert H.customer since 1980
“Always friendly and courtious.”
Bryan & Shelley B.customer since 1992
“I have been with you startinng at 16 years old. My parents were with you for many years. We have never had a problem with You.”
Customersince 1973
“Have been a custoner for over 40 years and have always gotten A1 service. Your staff is always very courteous and professional. And they always do what they tell me they are going to do.”
Customersince 1979
“Very good at explaining the coverage ”
Customersince 2005
“You are always friendly and answer any and all questions.”
Customersince 2021
“Timely responses, great customer service and easy to work with. ”
Customersince 2018
“you took care of my broken windshield with out any questions' i did appreciate that,,Thank You”
Customersince 2021
“Always there to help! Easy to talk too. no unanswered questions. Good people! ”
Customersince 2021
“Your accociates are always so helpful. And they are so quick. They always have a good answer for me and they follow up when needed. Such good service.”
Customersince 1977
“Haley recently assisted us with making modifications to our homeowner's and auto policies. We sure appreciated her efforts and suggestions which enabled us to save on our premiums. Thank you, Haley!”
Customersince 2018
“My husband and i have been a long time Erie insured family. with Charles M. Mills and we have never looked to change insurances. We appreciate the personal attention we get and the knowledge that we can rely on the agency to meet our needs.”
Michael & Susan S.customer since 2004
“I been very happy with this office for many years. Thank you!!”
Customersince 1992
“I appreciate that I get to talk to an actual person when I call your office. Also the prompt call back if you need to get back to me ”
Customersince 2012
“Extremely responsive when a need arises. Office staff is knowledgeable and professional.”
Customersince 1990
“When my car drifted and wrecked, I didn’t have to pay a dime. First accident forgiveness on a car. No one can beat the rates, either!”
Penny S.customer since 1985
“Always friendly and professional. ”
Kathleen / David S.customer since 1991
“You took good care of my only claim without any problems and I appreciated that quick service.”
C William D.customer since 2002
“Always helpful”
Customersince 1981
“I’ve been with your firm and Erie over forty years.. during that time your claim service has bee exceptional and your staff most accommodating. No need to look anywhere else.”
Customersince 1980
“If we had an accent, you were there for us. When we had a pipe break you took care of us. We have been with you for 56 years. My father was also with you for many years.”
Customersince 1973
“When you call with a question a person always answers the phone and you get an answer before you hang up. You don’t see that happen very often today.”
Customersince 1975
“Customer service is excellent with fast response time ”
Customersince 1992
“Took care of us right away when we needed insurance. Answered all questions. Very pleasant to deal with. And gave us a great price.”
Customersince 2020
“Anytime we called in with questions, we received a quick and professional response.”
Customersince 1980
“You've always been helpful and gotten information to be in a timely manner. Premiums are reasonable. ”
Customersince 2012
“Your office staff are friendly, helpful and get back to you asap, if you have a question! ”
Stephen S.customer since 2006
“Ive been a customer of Mills insurance since 1976 and have always gotten first rate service and attention to my needs or issues.”
Customersince 1979
“When I call they are friendly and always have the answers I need.”
Customersince 2021
“GREAT HELP FINDING INSURANCE FOR OUR HOME”
Colleen D.customer since 2021
“Scott Mills makes insurance easy to understand. Thank you, Scott! ”
Customersince 2020
“Great service! Timely responses, professional and easy to work with. Never had a bad experience working with Mr. Mills! Highly recommend! ”
Customersince 2018
“Being available every time we call.”
Aron B.customer since 2021
“Very helpful when you call them with question and fair pricing.”
Customersince 2021
“Answering questions in a timely matter ”
Scott H.customer since 1991
“good all-around agent no issues ever”
Daniel R.customer since 2010
“You have great service.”
Gregory P.customer since 2017
“Your customer reps are fantastic. I always get such good service when I call in to your office.”
Customersince 1977
“We have had you with are insurance for a long time and very happy with are service ”
John S.customer since 1992
“Adjusted coverage on some cars we rarely drive, like the dump truck and van. and a couple others that are not driven in winter. We are senior citizens who don't use all the vehicles we have had to use in the past.”
Customersince 1966
“Very easy to work with. Any time I need to make changes the process is really easy. ”
Customersince 1991
“Great customer service.. Scott is always available and helpful when needed..”
Joseph W.customer since 2006
“No one can beat the rates. We’ve never had a problem with a claim! ”
Penny S.customer since 1985
“always has been helpful with any questions . and when I needed them for a claim when my wife hit a deer. They took care it with no problems at all, now that's what I call service!!”
Customersince 2007
“He takes very good care of his clients and is very personable ”
Trevor T.customer since 2019
“Always friendly and professional. I like friendly people to work with. Great customer service!”
Kathleen / David S.customer since 1991
“I could not be happier.”
Customersince 2011
“You did a fine job on my recent claim../I’ve e mentioned it often. Keep up the good work ”
Customersince 1981
“I had to have a new liner put in my chimney because of a fire and your people were very helpful with what I had to do to get estimates and sent a check before the project was started. The whole process was done quickly and I was very pleased with the outcome. ”
C William D.customer since 2002
“The Mills agency has written our home and auto insurance for over 40 years and has done so in an exemplary manner. Premiums have been reasonable and claim service has been extremely quick and fair. ”
Robert H.customer since 1980
“When calling the agency I have never had to press 10 buttons to get to a person. When the phone rings a friendly voice always answers and I have the answer to my question before we hang up.”
Customersince 1975
“Always very friendly & fast service ”
Douglas F.customer since 1984
“All responses to inquires have been expeditious and courteous. Pricing HA been kept in line.”
Customersince 1980
“You've ALWAYS been there when we needed you! From fender benders to trees falling on our house!”
Customersince 1983
“We have never had any bad experiences in dealing with your company. So, you must be doing something right.”
Ray & Janice Z.customer since 1983
“Rates are good. Friendly employees answer the phone. Employees are able to answer questions. ”
Customersince 1997
“Anytime I call with either a question or a problem it is quickly answered or resolved.”
Customersince 1997
“Nice staff at Ligonier office. Competitive Price.”
Customersince 2021
“lower my insurance cost”
Customersince 2021
“Great service, timely responses and personable sales rep! ”
Ryan T.customer since 2018
“Helpful, friendly service and better rates than I had with my previous insurance company.”
Customersince 2021
“Service is prompt and courteous. I do wish you had travel assistance phone number that we could call, rather than find our own vendor, pay and get reimbursed.”
Customersince 2021
“The price of my insurance,very helpful in answering any questions I had and very helpful in what kind of insurance I needed.”
Customersince 2021
“Any questions are answered very quickly ”
Customersince 2006
“Great service for claims. ”
Customersince 1987
“Have had Erie insurance for a long time. Very satisfied ”
John S.customer since 1992
“Always responsive and great customer service ”
McKenna H.customer since 2014
“Prompt service.”
Customersince 1994
“Every time I have called in for anything, whether it is a simple question or a more complex issue I need help solving, your staff is always willing to help in any way they can. You can hear their smiles through the phone!”
Genevieve/Chad M.customer since 2013
“Best customer service and cares about policy holders. They saved me over $900 per year compared to the little green guy. ”
James B.customer since 2003
“Very nice staff and knowing who you are dealing with !”
Michael & Susan S.customer since 2004
“Good service”
Richard R.customer since 2018
“Always responsive and helpful. ”
Customersince 1990
“You have always come through for me regardless of the situation. I've been with Charles Mills for well over 20 years and I couldn't imaging trusting anyone else with protecting my assets.”
Robert S.customer since 1988
“Taking care in pricing homeowners and car insurance!”
Customersince 2021
“Great customer service ”
Charles L.customer since 1986
“Always have a quick response to questions and issues. ”
Customersince 1974
“The staff is always friendly and helpful and I have never had a problem with a claim or request”
Michael S.customer since 1992
“Helpful, quick responses to questions.”
Customersince 2002
“The key for me was that the rate went up $100 and Charles looked into and I managed to get a better rate more in line with my expectation. The house policy is a favorable rate versus the previous State Farm rate. ”
Customersince 2019
“Always helpful and good pricing ”
Customersince 1989
“We have dealt with your agency for- over 30 years and have always received excellent service.”
Customersince 1980
“Great service and great rates”
Customersince 1990
“We've always been with Erie. My family, Bononi's , was with your family too. Also, we had respect for your father and never had any problems. If we had an accident, or the time our basement was flooded, Erie was there for us.”
Customersince 1973
“The office staff is very helpful and friendly. Whenever I call my information needed has been handled quickly .”
Customersince 1975
“When I have a question or a concern, a phone call is ALWAYS answered by a person, NEVER by a machine. It’s nice to do business with a company that values a personal connection. ”
Customersince 1975
“Prompt service”
Customersince 1992
“couldn't get any better going with Charlies Mills. they are the best.”
Customersince 2016
“Easy to talk to”
Customersince 2003
Get Started Today
As an independent agency, we are here to help you find the right coverage.
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As an independent agency, we are here to help you find the right coverage.
Get a Quote
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- Go over your options with an agent.
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